As Australia’s largest network of home visiting doctors, National Home Doctor provides after-hours support to more than 2,895 GP Practices nationally. We have been providing quality, urgent medical care after-hours for more than thirty years and are accredited through Australian General Practice Accreditation Limited (AGPAL) against the Royal Australian College of General Practitioners (RACGP) Standards for after-hours and medical deputising services 5th edition.
Why more GPs trust 13SICK, National Home Doctor
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| Exceptional Patient Care Our mission is to provide the highest quality urgent care to patients in the after-hours, for acute, episodic illnesses and injury. | Quality Clinical Reports Our clinical reports are sent via your preferred format (electronically or via fax) to the patient’s nominated GP the next day. | All Night Coverage Our service covers the full after hours period. |
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| Special Patient Instructions Our doctors can access any special instructions for your high care patients. | Clinical Advisory Group Our Clinical Advisory group is responsible for setting all clinical policies, as well as offering valuable advice and mentoring. | Routine Requests Denied Our service is only for urgent, episodic illness and injury. Routine care request are triaged back to the patient’s General Practitioner. |
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| Patient Feedback We survey patients regularly after a home visit, and use feedback for continuous quality improvement. | Frequent Callers Policy We closely monitor and restrict frequent callers, and work collaboratively with Practices to refer patients back to the care of their General Practitioner. | Admin Support We have a dedicated team of GP Practice Coordinators that can help with accreditation documents, 13SICK patient information materials or diverting your phones after-hours. |
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| Saving EDs for Emergencies Our doctors help to reduce pressure on Emergency Departments and ambulance services by providing urgent care when alternatives are limited. | ||