Introduction
13SICK.com.au is committed to providing quality healthcare services while respecting the privacy of individuals’ personal information. This policy outlines how we manage your personal information in compliance with the Privacy Act 1988 (Cth) and adheres to the 13 Australian Privacy Principles (APPs).
Types of Personal Information Collected
We collect personal information necessary for providing our bulk-billed after-hours home visits and telehealth services. This may include, but is not limited to:
- Contact details (name, address, phone number, email)
- Health information (details of your illness, medical history)
- Medicare number and other government identifiers
How Personal Information is Collected
We collect personal information:
- Directly from you when you fill out booking forms or provide details during telehealth consultations.
- From authorised third parties including MyHealthRecord, SafeScript, Medicare, and health messaging services such as Healthlink.
Purposes for Collecting Personal Information
Your personal information is collected to:
- Facilitate the provision of healthcare services.
- Enhance Patient Care: Utilise personal information to identify and deliver appropriate, personalised healthcare services tailored to individual needs.
- Process billing and manage accounts.
- Communicate with you about our services or respond to your inquiries.
- Meet legal or regulatory requirements.
Disclosure of Personal Information
We may disclose your personal information under the following conditions:
- To Healthcare Professionals: As part of our commitment to providing comprehensive healthcare, we may share your information with healthcare professionals involved in your care, but only if you have explicitly consented to this sharing.
- To Health Insurance Providers: For the purpose of processing billing and managing accounts.
- To Government Bodies: As required by law or regulatory requirements.
- With Your Consent: Where you have specifically agreed to the disclosure of your personal information for other purposes.
Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections. To access or update your information, please contact our privacy officer at
[email protected]
Complaints Handling
If you have a complaint about how we have handled your personal information, please contact our privacy officer. We will respond to your complaint within a reasonable time. If you are dissatisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC).
Security Measures
We take reasonable steps to ensure the security of your personal information from unauthorized access, modification, or disclosure. This includes physical security, computer and network security, communications security, and personnel security.
Updates to This Policy
This policy may be updated periodically to reflect changes in our services or legal requirements. Please check our website regularly for updates
