Our Mission | Home Doctor | 13SICK

Who is 13SICK?

13SICK, National Home Doctor is a 24-7Healthcare company with over 30 years’ experience in providing quality healthcare in the home, in community settings, at aged-care facilities or within a general practice.

Our Mission is “To provide exceptional healthcare when and where it is needed.

We pride ourselves on clinical excellence and the delivery of exceptional service to patients. With services across Australian capital cities, we are constantly expanding our network and service delivery areas.

13SICK, National Home Doctor is Australia’s most trusted network of after hours, home visiting doctors. Our role is to provide treatment of acute, episodic illness and injury to patients at home, when they urgently need to see a doctor, but their GP is closed. By providing this service, we are supporting the family GP by ensuring their patients have 24 hours access to quality primary care. We are also helping relieve pressure on hospital Emergency Departments, delivering sustainable cost savings for taxpayers and better outcomes for the community at large.

Our Values

     We make a difference:
We play a vital role within the Australian health care system by providing a service to patients that supports General Practice and alleviates pressure on hospital emergency departments. We provide timely, efficient and high quality care to some of the most vulnerable members of our community.
 We care:
It is our privilege to provide urgent medical care to our patients in the afterhours; in their homes, when they need us the most. We deeply care for our patients and our empathetic approach and the quality of care we provide are what truly sets us apart.
 We lead the way: 
We embrace ideas, innovative thinking and emerging technology to forge a better future for how Australians access and experience medical care in the after-hours. We merge our talents with technology to benefit the Patient and our People
 We are stronger together:
We celebrate the diversity of our talents and expertise to achieve as one great team. Our approach to industry and partnerships is collaborative, with a focus on leveraging strengths to drive better outcomes for our patients and doctors.
 We are accountable:
We hold ourselves accountable to the highest ethical, clinical and professional standards. We continue to raise the bar of excellence and take very seriously the responsibility bestowed upon us to care for patients when their GP is closed.