What are the benefits in registering with 13SICK, National Home Doctor?

There are a number of reasons why you should choose 13SICK, National Home Doctor as your Practice’s after hours service provider:

Which number should we recommend to patients to book an after hours visit?

13SICK (that’s 13 7425). You can divert your phones after hours to 13 7425 or alternatively record our details on your practice after hours phone message.

What time are your Doctors on the road?

Our Doctors are on the road from 6pm weekdays, 12 noon Saturdays, all day Sundays public holidays.

What time does the call centre open?

Our call centre operates from 6pm weekdays, 12noon Saturdays and all day Sundays and public holidays.

Can I get patient information materials for my Practice?

Yes, following your registration you will receive a Practice Information Kit containing door stickers, magnet flyers, posters and patient appointment cards.

Do we need to let you know of any changes to our Practice details?

Yes, it’s important that 13SICK, National Home Doctor has up-to-date details for your Practice, including doctor and practice hours information. If your Practice is accredited, we can assist by sending you an accreditation certificate. Please email any updates or changes to your Practice to [email protected], alternatively, call us during business hours on 13 7425.

How do we request an accreditation certificate?

Please send your request via email at [email protected], alternatively call us during business hours on 137425. We will promptly complete your request and forward your practice a copy of your accreditation certificate.  

Can our Practice use the 13SICK logo on our website?

Yes, simply phone or email a request for a copy of the 13SICK logo and we will email a copy to you.

Are 13SICK Doctors FRACGP qualified?

Many of our Doctors are FRACGP qualified. All our Doctors are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA), as required by the Medical Board of Australia. Our Doctors are supported by a distinguished Clinical Advisory Group who oversee all matters of clinical governance.  Those Doctors who are training for their RACGP Fellowship, attend GP mentoring meetings and CPD training sessions. 13SICK is accredited to the standards developed by the Royal Australian College of General Practitioners (RACGP) for medical deputising services.

Can Practices that aren’t accredited subscribe to 13SICK, National Home Doctor?

Practices do not need to be accredited to use National Home Doctor. We can still care for your patients after-hours when you are closed.