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Medicare telehealth services are transforming healthcare access across Australia. Whether you’re homebound or unable to see your regular GP, after hours telehealth services covered by Medicare allow you to have medical consultations just with your phone or computer.
Imagine the ease of getting professional medical advice without the hassle of travelling to a clinic late at night. Telehealth may sound daunting at first, but it’s not as complicated as it seems. With services like 13SICK, requesting an after hours online consultation is easier than ever – even if you aren’t tech-savvy.
Everyone deserves quality medical attention even outside of typical clinic hours, and 13SICK is here to ensure you get just that with every telehealth interaction. Here are four simple steps to scheduling a Medicare telehealth consultation with us.
Requesting a 13SICK booking for telehealth Australia-wide is easy. You don’t even need to make a telehealth appointment days in advance to use our services.
First, go to our online request form and pick your symptoms from a list of categories. You’ll find that our Medicare-covered telehealth covers a wide range of health issues. These categories include medical concerns like respiratory problems, mental health concerns and women’s health. You’ll also be able to choose the mode of your consultation: video call, phone call or text chat.
Once you’ve chosen the category that matches your symptoms, you can provide more details about your condition. This includes how long you’ve had the symptoms and how severe they are. Sharing this information helps the Doctor prepare for your consultation; the more details you provide upfront, the better the Doctor can tailor the care to your needs.
The next step is verifying your information. If you have a Medicare or Gold DVA card, you can use it to confirm your information and submit your request – no need for a credit card or any out-of-pocket costs.
Once we receive your request for a Medicare telehealth online session, you’ll get an estimated wait time for when your session will start, so you’ll know roughly when your Doctor will be in touch.
In the meantime, you could prepare for your session with your Medicare telemedicine Doctor while waiting. If you opted for a video call, check your internet connection to see if it’s stable and set up your computer or mobile device to minimise possible delays. For phone calls, make sure you’re in a quiet location.
It’s also important to remember that 13SICK is meant for urgent but non-critical medical situations. So, if your condition escalates into an urgent concern while waiting for your Doctor, go to the nearest emergency department or call triple zero (000) right away.
During your Medicare telehealth session, you’ll connect with a licenced Australian Doctor for a thorough and secure consultation. Your Doctor will ask questions to better understand your symptoms, then conduct a virtual assessment of your condition and provide medical advice. They may even issue telehealth prescriptions, provide medical certificates or make referrals to specialists if needed.
With your consent, we’ll send a detailed report to your GP after the session. Sharing this summary with your GP helps ensure all your healthcare providers are on the same page, minimising potential gaps in your care and ensuring effective treatment.
13SICK’s Medicare telehealth services are available nationwide Monday to Friday between 6.00 p.m. and 8.00 a.m. and on Saturdays before 8.00 a.m. and after 12.00 p.m. Our services are also available for 24 hours on Sundays and public holidays.
Moreover, 13SICK offers after hours home visits along with telehealth services across many Australian capital cities and is continually expanding our network to reach more areas.
13SICK is accredited to the standards of Royal Australian College of General Practitioners (RACGP) for medical deputising services, ensuring high-quality care from our network.
Additionally, all Doctors in our network are fully qualified and registered with the Australian Health Practitioner Regulation Agency (AHPRA) as required by the Medical Board of Australia. This way, every Medicare telehealth consultation is conducted to the same standard of quality after hours care as in-person consultations.
Yes, 13SICK’s health services focus on medical concerns that aren’t life-threatening but can’t wait until the local GP clinics open. These include respiratory-related concerns that can’t be left unattended until the next day or need to get a telehealth script as soon as possible.
With over 30 years of expertise, 13SICK ensures quality medical care at home.
Our services fill the crucial gap when your GP is unavailable, delivering urgent medical care even beyond regular clinic hours. On top of providing telehealth for families, we also offer services at aged-care facilities. This way, more people can access urgent after hours telehealth care when they need it.
So, you no longer need to book a telehealth appointment and wait until regular hours to have a medical consultation – request a telehealth consultation today!
Disclaimer: 13SICK cannot guarantee a script or a medical certificate or a medical referral for your consultation. This will be determined by the Doctor during your consultation.
This service is for urgent after hours medical attention. In case of an emergency, please call triple zero (000).=
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