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Call 000 if it is an emergency, for example if you are experiencing chest pain, shortness of breath, numbness or weakness in any part of your body.
Getting professional care shouldn’t have to be stressful, which is why we at 13SICK are here to show you how to go through our online telehealth appointment process. With these five steps, you’ll find out how simple and convenient it is to connect with an after-hours Doctor to receive urgent care by video call, phone call or text.
Identifying your symptoms is the first point of action to receive the right care. When you need to arrange a telehealth appointment, start by selecting the category that best fits your symptoms on our website – whether it’s respiratory issues, mental health concerns, musculoskeletal problems, women’s health concerns or something else.
Next, 13SICK is a completely bulk billed service, all you need is a Medicare card or DVA card and you can use either one to confirm your information – you won’t need a credit card for payment.
Just fill up our online form based on your details. It’s that easy.
After choosing a category that matches your symptoms, adding more specific details, such as the duration and severity of your condition, helps us prepare better for your telehealth Dr appointment.
Then, once you submit this information through our system, real-time processing allows you to receive an estimated waiting period immediately, so you won’t have to keep guessing how long you’ll be waiting for your doctor consultation.
The timing of telehealth appointments can fluctuate due to seasonal variations and other influences.
However, it’s important to remember that our telehealth appointment is tailored for urgent, non-critical medical issues and is designed to complement, not replace, emergency medical services. For life-threatening conditions, be sure to call triple zero (000) immediately.
Now, it’s time for a teleconsultation with a Doctor. At 13SICK, our health care service is designed to ensure that everyone has access to medical attention without needing to leave the comfort of their home.
Know that every 13SICK Doctor in our telehealth AU service is fully insured for medical indemnity and registered with the Australian Health Practitioner Regulation Agency (AHPRA) in compliance with the standards set by the Medical Board of Australia.
Whether it’s late at night or a holiday, you can rely on 13SICK to connect you with a healthcare professional who meets stringent national standards, all through a telehealth appointment.
Getting necessary medical documentation can be a hassle, especially when you and your loved ones are under the weather. Fortunately, it becomes so much easier with a telemedicine consultation.
Depending on your unique condition, the Doctor might provide you with a medical certificate, Carer’s certificate, ePrescription or critical referral (either to specialists or procedures such as imaging) so you can get the convenience you need when you’re not feeling well while also following essential treatment plans that require timely medication or specialist intervention.
As such, you can also have peace of mind knowing that any medical certificate, telehealth script or critical referral will only be given if your situation calls for it and will be sent via text to your mobile number.
Our telehealth service addresses a variety of non-critical conditions that include respiratory illnesses, headaches, digestive disturbances, elevated temperatures, urinary tract infections and minor accident-related injuries. These are conditions that, though not critical or life-threatening, might necessitate immediate medical intervention.
At 13SICK, virtual Doctor appointments allow you to receive treatment for acute and episodic illnesses and injuries in the comfort of your home, particularly when you need urgent care and your GP isn’t available after-hours.
Our telehealth service doesn’t replace your regular daytime GP, which means that our Doctors provide consultations via telehealth or home visits after-hours when your regular GP is unavailable. At 13SICK, we’re available Monday through Friday (before 8 am and after 6 pm), Saturdays (before 8 am and after 12 pm) and Sundays and public holidays (available 24 hours).
Telehealth from 13SICK is open to all residents, though bulk billing requires your GP to be a subscribed participant in our service.
Additionally, you have to be at least age 16 or older and an Australian Medicare or Gold DVA cardholder to make an account for our services and access Medicare telehealth consultations.
With this, when contacting an operator or requesting a consultation via our website, please be prepared to provide the following details: complete name and date of birth, Medicare or DVA card details (if available), residential street address, email address, a brief summary of the patient’s symptoms and the name of the patient’s usual Doctor or the clinic they visit.
Here, we deliver urgent medical attention online through a telehealth appointment, bridging the gap when your regular GP’s office is closed. With over 30 years of experience, we leverage cutting-edge technology to provide seamless healthcare experiences during crucial times after-hours.
If you’re feeling sick, request to book a telehealth appointment with 13SICK right away.
Disclaimer: 13SICK cannot guarantee a script or a medical certificate or a medical referral for your consultation. This will be determined by the Doctor during your consultation.
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