Over 10,000,000 consults and over 4000 subscribed GP clinics
Call 000 if it is an emergency, for example if you are experiencing chest pain, shortness of breath, numbness or weakness in any part of your body.
Online telehealth appointment sessions have revolutionised how we access healthcare. 13SICK provides timely, virtual consultations with licenced Doctors without needing a clinic visit, so follow these steps to find out how to get urgent medical attention when you or your family need it.
Requesting an after hours online telehealth appointment with 13SICK is straightforward.
You simply have to start by identifying and selecting the category that matches your symptoms, such as respiratory issues, mental health concerns, musculoskeletal problems, women’s health and more. Next, provide detailed information on the duration and severity of your symptoms to aid in the preparation for your consultation, which will happen shortly after you book a telehealth appointment.
To proceed, you’ll just have to provide some details using your Medicare or Gold DVA card during the booking process, meaning no credit card information is needed. This not only simplifies the process but also gives you peace of mind knowing that your consultation is covered under your health benefits.
Once you’ve detailed your symptoms through our online telehealth appointment form, you’ll secure your place in the queue. At this point, we’ll provide you with an estimated wait time, eliminating uncertainties about when you’ll be attended to.
For home visits, please keep in mind that various factors, like weather and road conditions, might cause slight variations in our telehealth AU response times.
Additionally, this service is exclusively designed for urgent, non-critical medical issues, not serious emergencies. For critical health situations, it’s imperative to dial Triple Zero (000) immediately to access emergency services.
During your telehealth session, the Doctor will ask you about your symptoms and provide prescriptions if necessary.
After your session, if you consent to your consultation notes being sent to your GP, our doctors will send a report to your GP to ensure seamless continuity of care. This measure after telehealth services ensures that your ongoing healthcare is cohesive and aligned with your GP’s knowledge of your medical history.
What’s more, know that every Doctor at 13SICK is fully insured with medical indemnity and rigorously registered with the Australian Health Practitioner Regulation Agency (AHPRA). This means they adhere to the high standards set by the Medical Board of Australia and assure you of credibility and expertise.
During your telehealth consultation, the Doctor might find that additional support is needed for your condition. These supplementary services could include medical certificates, Carer’s certificates, ePrescriptions or referrals for further diagnostic procedures like imaging or specialist consultations.
However, rest assured that such decisions are made based on the Doctor’s assessment of your symptoms, and further treatment from telehealth prescriptions and other documents will only be ever recommended if absolutely needed.
Preparing for a virtual Doctor consultation involves gathering important details. Ensure you have the patient’s full name, date of birth, Medicare or DVA card information and both street and email addresses ready when making a booking request.
In addition, to prepare for an online telehealth appointment, provide a comprehensive description of the patient’s current illness and include the name of their regular Doctor or the clinic they usually attend.
Lastly, list all surgeries attended and medications taken, including dosages and recent changes. You should also be ready to discuss medical history, symptoms and past medical issues. Being thorough here aids the Doctor in tailoring the telehealth online care to specific needs.
When your child is a patient, there are specific preparations that you should consider when it comes to an online telehealth appointment. Alongside the standard information, ensure that your child has a valid Medicare card, as children under sixteen often qualify for Medicare bulk billing telehealth options, meaning no out-of-pocket consultation costs.
Next, have a calm yet comprehensive conversation with your child about the telehealth process. Explain that they will speak with a Doctor over a screen and the importance of open communication during the consultation. Encouragement to ask questions can even reduce anxiety and promote active participation.
During the telehealth session, you should also take careful notes of any online medical advice or prescriptions given by the Doctor. This recorded information serves as a valuable reference for follow-up actions or future consultations with your regular GP.
Yes, documentation is typically provided after an urgent telehealth appointment. If you’ve gone through an online telehealth appointment or received an after hours visit, a detailed report will be forwarded to your GP the following day to ensure continuity of care.
This process keeps your primary Doctor informed of any developments or treatments prescribed, avoiding the need for repetitive recounting of your consultation.
With over 30 years of experience, 13SICK connects patients with after hours Doctors through convenient telehealth appointments and home visits, ensuring accessibility to quality online healthcare when GP clinics are closed.
So choose 13SICK for trusted and exceptional after hours care. Request a home visit with ease.
Disclaimer: 13SICK cannot guarantee a script or a medical certificate or a medical referral for your consultation. This will be determined by the Doctor during your consultation.
This service is for urgent after-hours medical attention. In case of an emergency, please call triple zero (000).
What we treat
Step-by-step
